FAQS

FREQUENTLY ASKED QUESTIONS

Most airlines facilitate three cabin classes: economy, business and first class. The price of your ticket follows the class level you have chosen. Currently some air companies have set up a 4th class of cabin that is situated somewhere between business and economy class. Virgin Airline has brought in Premium Economy, British Airways followed with World Traveler Plus. Economy class limited which has limitations because it offers usually the lowest fare and in general non-changeable and non-refundable.

The moment you find out that something has gone wrong, please inform us by email or by calling us. Our times are Monday to Sunday 10:00 to 19:00. It’s important that you let us know as soon as possible so that we can help you make the right decision and are fully aware of fare regulations as well as the costs for changing/cancelling the booking.

When we have found a problem with your booking and offer to refund your money we will always do so immediately. This will not always be reflected by your card issuer on your account. This is due to the way card transactions are processed, and is something we cannot control.

Unfortunately, we do not provide this service at the moment. Kindly get in touch with the airline in question to book using your frequent flyer miles.

Many of the cheaper tickets are non refundable. This means that you will lose your money if you choose to cancel. Some tickets are changeable, but usually for a fee. The most restrictive tickets are non changeable , to change these you would effectively cancel and rebook.

Refunds will not be paid until they have been received by us from the relevant airline. Usually a delay of 8-10 weeks may be incurred.

Yes all our international tickets are atol protected, except chartered flight ie Ryanair Easyjet etc.

You can transfer payments to our business account or , for some bookings, we accept credit cards (including Mastercard, Visa, American Express) and debit cards, bank transfers and cash (only paid directly to one of our branch).

This can depend on the specific airline and destination (please check with them), but generally: * International flights – at least 3 hours before departure * European Destinations – at least 2 hours before departure.

Many airlines sell seats on flights not operated by themselves. They will typically create their own flight number, although the flight itself is operated by someone else. Whenever possible we will inform you if the flight is being operated by another carrier. The check in details at the airport will usually detail all the flight numbers a flight holds including the codeshare ones.

At Global Travelwide, we work hard to provide competitive fares for our clients. This is possible because of our bulk consolidation. However, it is important to note that our cheap tickets often come with limitations.

We do have the ability to provide the competitive discounts for First class and business class tickets, as well as premium economy and economy class.

When purchasing travel insurance, we suggest that you opt for one that covers air and land travel. Travel insurance is a minor expense that can be very useful particularly if you get one that includes insurance for lost baggage. Some insurance packages also include a night accommodation in the event of interruptions to your flight schedule.